Returns And Refunds

To start a return, you can contact us at https://giftforcrushs.com/pages/contact .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at https://giftforcrushs.com/pages/contact-information .

Damages and Incorrect Order/ Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

At Gift For Crush Store, we are doing our best to ensure product quality and order accuracy. But sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a satisfaction to all of our customers by offering a free replacement or refund for you!

All we need is a clear photo of the item(s) showing either the incorrect item, the poor quality of the print or the damaged area of the item.and email it to us, along with your order number to our Customer Service Team .

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Order Modifications or Cancellation:

After your order has been placed, you have 12 hours to contact our Customer Service Team and request order modifications, change of address, or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Order not received:

If your item has not arrived within 30 days for apparel products and 45 days for handmade products, wood canvas, pillow covers, bags after having ordered, contact one of our supporters through our Contact Us 

page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

We do not accept returns or exchanges if:

• The item(s) have been worn or washed
• The item(s) have been altered in any way
• The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
• The item(s) do not have the original tags on them
• The item(s) were a Final Sale item

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@giftforcrushs.com .